You will receive an email confirmation once your order has been successfully placed. Your order confirmation will be sent to the email address provided during the checkout process and will include your order number. Please make sure your shipping address entered during the checkout process is correct as we are unable to redirect goods once they have been shipped. We are not responsible for packages shipped to an incorrectly provided address, but can suggest you contact your local USPS office or visit usps.com to intercept or locate your package. 

We usually ship the day after receiving an order, but it may take up to three days to process and ship your order. Once your order is prepared for shipment you will receive a shipping confirmation email with your USPS tracking information.

USPS Priority and First Class mail generally takes 2-6 business days to arrive at your door from the date the order is shipped, but may take longer during the holiday season or if the USPS is experiencing delays. Primal Botanical is not responsible for shipping delays once a package has been shipped.

We currently ship to U.S. addresses including Alaska, Hawaii, and U.S. Territories such as Puerto Rico and the U.S. Virgin Islands. We do not ship to APO/FPO or international addresses outside of the U.S.

We ship via USPS Priority or First Class mail which generally takes 2-6 business days to arrive at your door from the date the order is shipped from our fulfillment center. However, USPS has stated they do not guarantee their ship times and delivery of packages may take longer depending on where you live. Shipping times may be extended during the holiday season. Recently there has been stress on the USPS and there have been increased delays.

We also offer cold shipping for an extra charge. Your order will be shipped USPS Priority Mail with a large cold pack. Due to variations in weather and shipping time, we are not responsible if the cold pack is no longer cold when your package arrives. If the weather is very hot, your order may arrive melted even with a cold pack.

We offer free USPS Priority or First Class shipping for all orders over $100. On orders less than $100, shipping is a flat rate of $8, or $16 for cold shipping.

If you are unable to locate your shipment tracking number, please contact hello@primalbotanical.com. 

Please make sure your shipping address entered during the checkout process is correct as we are unable to redirect goods once they have been shipped. We are not responsible for packages shipped to an incorrectly provided address, but can suggest you contact your local USPS office or visit usps.com to intercept or locate the package. We will not re-ship a package if the address listed on the original order was incorrectly provided.

We are not responsible for lost or stolen packages. If USPS is unable to deliver to your address, please contact your local postal service to arrange a pickup or delivery. If you think the package has been stolen, please contact USPS to file a claim. 

After a package has been marked as DELIVERED and if the package cannot be located, we require a 48 hour wait time to ensure USPS will not make another attempt for delivery.

We make every effort to ensure the correct product is included in your order shipment. However, we are humans so mistakes can happen. Please contact hello@primalbotanical.com as soon as your shipment arrives with your order number to notify us you received the incorrect product. If there are multiple items in your order, we’d greatly appreciate it if you’d confirm the correct items received and the incorrect items received. We will ship you the replacement products ASAP and may ask you to return the incorrect product in a return package with a prepaid shipping label. 

All of our products are tested for quality, and all shipments are carefully inspected before being shipped. Upon delivery of your order, please check all products carefully to ensure there has been no damage during shipping. All claims for damaged products must be made within 48 hours. Please contact hello@primalbotanical.com and provide a full description and photos of the damages for every product damaged during shipping. Replacement products will be shipped via USPS within 2 business days.

We do not accept returns on undamaged items. Please read the product descriptions carefully before placing your order. We will replace products damaged during shipping (see above). While CBD is amazing stuff, no treatment will be effective for 100% of people, and we therefore offer no guarantees.